Bilingual Customer Experience Agent

TEKsystems•Houston, TX

8d•$22 - $24•Onsite

About The Position

We are seeking empathetic, bilingual (Spanish-English) Customer Service Agents to join our growing call center in Northwest Houston. As the first point of contact for our Medicare Advantage members, you will play a critical role in delivering exceptional service and building trust. This is a full-time, on-site position in a collaborative, open-air workspace with natural light and ample parking.

Requirements

Bilingual (Spanish-English)
Minimum 2+ years of experience in a customer-facing role (call center, healthcare, hospitality, or similar high-touch environment).
Strong empathy and active listening skills.
Tech-savvy with the ability to manage multiple systems simultaneously.
Resilient, accountable, and comfortable in a fast-paced, performance-driven environment.

Nice To Haves

Help desk or technical support experience.
healthcare (Memory Care, Hospice, Oncology).

Responsibilities

Respond to inbound inquiries from Medicare Advantage members with accuracy, empathy, and professionalism.
Assist with questions related to benefits, claims, enrollment, and clinical services.
Navigate multiple systems and tools to resolve member issues while maintaining a human connection.
De-escalate concerns and provide personalized solutions.
Document interactions and share feedback to improve processes and member experience.
Ensure compliance with operational procedures and regulatory requirements.