Customer Experience Agent

Ride Aventon • Brea, CA

1d • Onsite

About The Position

The Customer Experience Agent plays a critical role in shaping how customers and potential customers perceive Aventon. As one of the “faces†of the company, you will deliver world-class service that builds trust, loyalty, and long-term relationships. You are passionate about customer experience, confident in handling inquiries, and skilled at de-escalating challenging situations with professionalism and empathy. You are a strong communicator, a team player, and committed to continuous learning and improvement.

Requirements

• 2+ years of experience in a contact center, customer support, or retail customer service environment
• Hands-on experience with Zendesk or similar ticketing/CRM systems (required)
• Strong written communication skills with exceptional attention to grammar, spelling, and tone
• Experience handling high-volume customer inquiries while maintaining quality and accuracy
• Comfortable using Google Workspace/Microsoft Office, and web-based tools
• Proven ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Strong problem-solving skills with a proactive, solution-oriented mindset

Nice To Haves

• Experience in the bicycle industry or as an active cycling enthusiast is highly preferred

Responsibilities

• Develop in-depth knowledge of Aventon’s product line, including features, benefits, and common troubleshooting needs
• Provide exceptional customer support via email and other support channels, ensuring a people-first approach
• Manage customer inquiries related to pre-sales, post-sales, and product support
• Evaluate, process, and release orders accurately and efficiently
• Utilize internal systems and workflows to resolve customer issues in a timely manner
• Document recurring issues, solutions, and FAQs to contribute to the internal knowledge base
• Escalate complex issues appropriately and provide actionable customer feedback to leadership
• Maintain accurate records of customer interactions within the CRM/ticketing system

Benefits

• Medical, Vision and Dental, Life Benefits
• Life & Supplement Life
• 401K retirement plan
• Vacation, Sick Leave & Personal Day
• Training and Development
• Career Opportunity!
• Employee Discounts on Bikes and Accessories

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed