Customer Experience Advisor

Fox Buick GMC•Farmington, MI

8h•Onsite

About The Position

Join Fox Buick GMC as a Full Time Customer Experience Advisor and bring your enthusiasm for customer interaction to life! In this onsite role based in Farmington Hills, MI, you'll delve into a vibrant environment where every day is an opportunity to shine. With a competitive pay range of $19.00 - $20.00 hourly, you can enjoy financial stability while engaging in essential duties such as responding to incoming internet inquiries and online chats. Your knack for problem-solving will be invaluable as you follow up with customers via phone and email throughout their buying cycle. Set the stage for success by scheduling sales appointments, keeping a daily log, and leveraging our dealership database for optimal customer engagement. Flex your expertise in conveying current inventory and specials, all while being part of a fun, energetic team that prioritizes customer-centricity. You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Step into this role where your empathetic nature and excellence can truly make a difference! As a Full Time Customer Experience Advisor at Fox Buick GMC, your essential duties revolve around creating an exceptional customer journey from start to finish. You'll respond promptly to all incoming internet inquiries and online chats, ensuring that every potential customer feels valued right from the first interaction. Throughout the customer's buying cycle, your focus on providing continuous follow-up via phone and email will play a pivotal role in driving satisfaction and trust. By setting sales appointments and coordinating with the appropriate sales staff, you'll facilitate seamless transitions in the buying process. Keeping a daily log of appointments and effectively communicating with management will enhance team synergy. Plus, you'll utilize our dealership database to track customer interactions and convey crucial information regarding current inventory or specials, all while tackling other assigned duties that contribute to our customer-centric approach. Embrace this dynamic role and help us redefine excellence in customer service!