Service Advisor & Customer Experience Coordinator

Western Tractor Company Inc. • Lethbridge, AB

5d • Onsite

About The Position

Be the first face customers see and the one that keeps everything running behind the scenes. If you enjoy helping people, staying organized, and being at the center of a busy, team-driven environment, this is your chance to build a career in a key support role. This role is the hub of the service department, combining front desk reception, service writing, and administrative support. You will create a smooth, professional customer experience while supporting service operations and assisting the sales and parts teams when needed.

Requirements

• Strong customer service and communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Ability to problem solve and effectively resolve conflicts
• Comfortable using computers including Microsoft Office and service systems
• Basic accounting or cash-handling experience is an asset
• 1-3 years of service writer or administrative experience preferred
• Mechanical or agricultural familiarity is an asset

Responsibilities

• Greet customers in person and over the phone in a friendly, professional manner
• Direct calls and inquiries to the appropriate departments
• Answer questions and provide updates on service work
• Maintain a clean, organized, and welcoming front desk and showroom
• Builds and promotes a strong "Team and One Enterprise" approach to all employees
• Create work orders using the "Standard Work Order Process"
• Open, update, and close work orders accurately and efficiently
• Communicate with customers about service progress, completion, and invoicing
• Review invoices, post outside vendor costs, and ensure work orders are ready for billing
• Track equipment deliveries, pickups, and service logistics
• Assist with scheduling work and supporting technician workflow
• Process customer payments including cash, debit, and credit and balance transactions
• Assist with accounts receivable follow-ups and outstanding invoices
• Support the sales team with deposits, customer updates, and documentation
• Help ensure all work orders are billed accurately and on time
• Maintain service files, records, and customer profiles
• Order and manage office and service department supplies
• Assist with payroll preparation, vacation tracking, and reporting
• Help coordinate training, meetings, and team events
• Provide backup reception support and assist other departments as needed
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set
• All other duties as assigned by Service Manager

Benefits

• Investment in training (twice as much as other JD dealers in Southern Alberta)
• Sponsorship to practice skills and earn on-the-job hours toward Apprenticeship or Journeyperson designation
• Comprehensive benefits package
• Employer matched Registered Retirement Savings Plan
• Paid time off beginning at 3 weeks in the first year of employment
• Competitive compensation scale
• Incentive programs
• Advancement opportunities
• State-of-the-art agriculture equipment and technology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed