Customer Experience Coordinator

The Davey Tree Expert Company•Morrisville, NC

5h•Onsite

About The Position

Invest in your future. Join one of the largest employee-owned companies in the nation! Davey has a unique culture that focuses on the open exchange of ideas, community partnerships, a commitment to safety, and delivering unrivaled client service while acting as industry leaders in horticultural and environmental services. We are currently looking to add a dynamic Client Experience Coordinator to our passionate team of tree care professionals.

Requirements

Minimum two-years of experience in office processes and office administration procedures
Outstanding telephone and communication skills
Proficient in Microsoft Outlook, Word, and Excel
Ability to meet deadlines, attention to detail and accuracy
Expert organizational skills and ability to multi-task

Nice To Haves

Prior working experience with CRM and SAP systems

Responsibilities

Be the first point of contact and triage the needs of the clients and the office.
Field current and prospective client calls.
Proposal production and contract initiation.
Process employee time sheets.
Maintain various databases and spreadsheets.
Order and maintain office supplies.
Invoice, manage accounts receivable, and maintain files.

Benefits

Industry-leading training
Technology
Group health plans
Short-term and long-term disability insurance
Life insurance
Paid parental leave
401k with up to a 4% company match
Employee Stock Purchase Plan: Opportunity to buy company stock at a 15% discount
Holidays and paid time off
Payroll savings plan
Charitable matching gift program
Employee referral bonus program
Employee Educational Scholarship
Davey Family Scholarship
20% discount on all Davey services
Cell phone discounts
Vehicle purchase discount program