Customer Experience Advisor
About The Position
Join Our Team and Help Deliver an Exceptional Car-Buying Experience! Are you a people person who enjoys helping others and creating memorable customer experiences? We're looking for a Customer Experience Advisor (CEA) to be the friendly face that welcomes customers, guides them through the vehicle shopping process, and ensures they leave excited about their new purchase. In this role, you'll work alongside our sales team by building relationships with customers, answering questions, demonstrating vehicles, coordinating test drives, and providing an outstanding delivery experience. No high-pressure selling required—the Team Leader handles closing the sale. Your focus is on delivering exceptional service and creating a seamless, enjoyable customer experience.
Requirements
- Outstanding customer service and communication skills.
- Friendly, outgoing personality with the ability to build rapport quickly.
- Strong organizational skills and attention to detail.
- Comfortable learning and explaining vehicle features and technology.
- Ability to multitask in a fast-paced environment.
- Basic computer skills and willingness to learn dealership software.
- Professional appearance and positive attitude.
- Valid driver's license with a clean driving record.
Responsibilities
- Welcome customers to the dealership and provide a warm, professional first impression.
- Assist customers in the showroom and on the lot while learning about their vehicle needs.
- Respond to customer inquiries by phone, email, text, chat, and in person.
- Demonstrate vehicle features, technology, and safety systems.
- Coordinate and conduct test drives according to dealership procedures.
- Maintain accurate customer information in our CRM system.
- Support the sales team throughout the purchasing process.
- Assist with vehicle appraisals and sales documentation.
- Deliver vehicles to customers and ensure they understand all features and technology.
- Introduce customers to our Service Department and Speedy Wash & Lube Center.
- Attend training sessions and stay current on new vehicle models and technology.
Benefits
- Competitive pay
- Paid training and ongoing professional development
- Opportunities for career growth within the dealership
- Supportive team environment
- Employee discounts
- Full benefits package (eligible employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
