Automotive Customer Experience Advisor

Fox Marquette Subaru • Marquette, MI

5d • Onsite

About The Position

Fox Marquette Subaru is looking for a dynamic, full-time Automotive Customer Experience Advisor to join their team. This role serves as the primary point of contact for digital and phone inquiries, focusing on creating positive initial client interactions. The advisor will guide customers through the initial stages of their vehicle purchase, address inventory-related questions, and ensure proper connection with sales staff. The ideal candidate thrives in a fast-paced setting that values empathy and innovation.

Requirements

• Excellent written and verbal communication skills, with a knack for online chat and email etiquette.
• Ability to quickly master CRM/dealership databases and handle multiple digital tools.
• Strong time-management skills to maintain accurate daily logs of appointments and coordinate seamlessly with management.
• A passion for helping people, active listening skills, and a friendly, proactive attitude.

Responsibilities

• Respond promptly to all incoming internet inquiries, emails, phone calls, and online live chats.
• Provide continuous, helpful follow-up with customers throughout their vehicle-buying journey to build trust.
• Schedule sales appointments for clients and accurately route them to the appropriate sales staff.
• Utilize the dealership database to log all customer interactions, track appointments, and update detailed communication notes.
• Stay up to date on current inventory, dealership specials, and promotions to convey accurate information to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed