Automotive Customer Experience Advisor

Fox Marquette Subaru • Marquette, MI

12d • Onsite

About The Position

Fox Marquette Subaru is looking for a dynamic, full-time Automotive Customer Experience Advisor to join their team. In this role, you will be the first point of contact for digital and phone inquiries, shaping positive client interactions from the very beginning. You will guide customers through their early buying cycle, answer questions about inventory, and ensure they are connected with the right team members. This role is ideal for someone who thrives in a fast-paced environment where empathy and innovation are celebrated.

Requirements

• Excellent written and verbal communication skills, with a knack for online chat and email etiquette.
• Ability to quickly master CRM/dealership databases and handle multiple digital tools.
• Strong time-management skills to maintain accurate daily logs of appointments and coordinate seamlessly with management.
• A passion for helping people, active listening skills, and a friendly, proactive attitude.

Responsibilities

• Respond promptly to all incoming internet inquiries, emails, phone calls, and online live chats.
• Provide continuous, helpful follow-up with customers throughout their vehicle-buying journey to build trust.
• Schedule sales appointments for clients and accurately route them to the appropriate sales staff.
• Utilize the dealership database to log all customer interactions, track appointments, and update detailed communication notes.
• Stay up to date on current inventory, dealership specials, and promotions to convey accurate info to guests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed