Customer Experience Advisor

Suntrup Automotive Group • Concord, MO

4d • Onsite

About The Position

The Customer Experience Associate is a relationship-driven, customer-facing role inside our service department. You will help customers explore options that improve their ownership experience — including upgrading to newer vehicles or adding protection products that save them money long‑term. This is not a traditional sales job. It’s a hospitality-focused role for someone who enjoys talking to people and thrives in a fast‑moving environment.

Requirements

• Warm, confident, and great with people
• Fast‑moving and proactive
• Comfortable starting conversations with strangers
• Not afraid of rejection
• Organized and accountable
• Motivated by earnings and customer satisfaction
• Former salespeople who want better hours
• Former Finance Managers who want a customer‑facing role without late nights
• Former Sales Managers who want a stable, relationship‑driven position
• Hospitality pros who love customer interaction
• Retail leaders who want a career path

Responsibilities

• Engage service customers in person throughout the day
• Use our digital tools to review customer insights and opportunities
• Present upgrade paths or ownership solutions
• Explain protection products and service contract options
• Coordinate with sales staff to finalize vehicle purchases
• Follow up with customers using our CRM + AI tools
• Maintain a polished, professional presence in the service lane

Benefits

• $70,000–$120,000+ earning potential
• Monday–Friday schedule
• No weekends, no late nights
• Health, dental, vision
• 401(k) with company match
• Paid training
• Career stability with a growing automotive group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed