Customer Experience Advisor
Fox Subaru Macomb•Macomb, MI
•Onsite
About The Position
Fox Motors has a Customer Experience Advisor opening in Macomb, MI at Fox Subaru Macomb. You would contribute to our overall vision, "Working together moving people throughout life," by maintaining our highest standards for vehicle presentation and customer service.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Responsible for gathering customer information, scheduling appointments, and keeping appointments while following up with all customers who have inquired about purchasing a vehicle.
- Respond to all incoming internet inquiries and online chats.
- Provide continuous follow-up via phone and email throughout the customer's buying cycle.
- Set sales appointments for customers and assign to appropriate sales staff.
- Keep a daily log of appointments and communicate with management.
- Utilize dealership database for all customer contact, appointments, tracking and notes.
- Convey general information regarding current inventory or specials.
- Other duties as assigned.
Benefits
- Paid Vacation, PTO, and Holidays
- Medical, Dental and Vision
- 401(k) with Employer Match
- Flex Spending
- Group Life Insurance (Company Paid)
- Short-Term and Long-Term Disability
- Supplemental Life Insurance
- Accident Insurance
- Employee Assistance Programs
- Employee Discounts
- Wellbeing Program
- Growth and Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
