Customer Experience Advisor - New York Showroom

Corston Architectural Detail•New York, NY

3d•Onsite

About The Position

Corston Architectural Detail is hiring a Customer Experience Advisor based in its New York showroom within New York Design Center. The advisor will help deliver best-in-class customer experiences by providing exceptional support to trade and retail customers by telephone, email, and face to face. Working as part of a friendly team, the role involves handling enquiries, supporting technical queries, preparing quotations, and maintaining accurate customer records. The advisor is also expected to greet customers during busy showroom periods and keep the showroom clean throughout the week. This is an on-site role, Monday through Friday, from 8:30 a.m. to 5:00 p.m.

Requirements

At least 1 year of customer service and showroom experience.
Excellent verbal and written communication skills.
Ability to handle a high volume of calls and emails efficiently.
Ability to build strong relationships with customers.
High attention to detail and accuracy.
Positive, proactive, and adaptable attitude.
High performer mindset.

Responsibilities

Provide excellent customer service by telephone, email, and face to face.
Manage a high volume of daily customer enquiries efficiently and professionally.
Engage with customers in a friendly, attentive, and professional manner within the showroom.
Listen actively to understand customer needs and concerns.
Strive to achieve first-contact resolution.
Support inbound trade enquiries.
Prepare and manage customer quotations.
Maintain accurate, up-to-date customer records in the CRM system.
Meet and greet customers during busy periods in the showroom.
Maintain showroom cleanliness throughout the week.
Support customer technical queries.