Customer Experience Advisor - New York Showroom

Corston Architectural Detail•New York, NY

3d•$40,000 - $50,000•Onsite

About The Position

The Customer Experience Advisor is based in Corston Architectural Detail’s New York showroom within the New York Design Center. The role is focused on delivering best-in-class customer experiences and exceptional support to trade and retail customers by telephone, email, and face to face. Working as part of a vibrant and friendly team, the advisor handles enquiries, maintains accurate customer records, supports technical queries, and prepares quotations. The role is on site Monday through Friday from 8:30 a.m. to 5:00 p.m.

Requirements

At least 1 year of customer service and showroom experience.
Excellent verbal and written communication skills.
Ability to handle a high volume of calls and emails efficiently.
Ability to build strong relationships with customers.
High attention to detail and accuracy.
Positive, proactive, and adaptable attitude.
High-performer mindset.

Responsibilities

Provide excellent customer service by telephone, email, and face to face.
Manage a high volume of daily customer enquiries efficiently and professionally.
Engage with customers in the showroom in a friendly, attentive, and professional manner.
Actively listen to and understand customer needs and concerns.
Strive to achieve first-contact resolution.
Support inbound trade enquiries.
Prepare and manage customer quotes.
Maintain up-to-date and accurate customer records in the CRM system.
Meet and greet customers during busy periods in the showroom.
Keep the showroom clean and maintained throughout the week.