Customer Experience & Admissions Coordinator

Avardis Health • Charlotte, NC

2d

About The Position

Looking for a qualified Customer Experience & Admissions Coordinator to join our team! Are you passionate about creating a welcoming, service-focused experience for residents, families, visitors, and referral partners? Join Avardis Health as a Customer Experience & Admissions Coordinator, where you will help support admission readiness, resident and family satisfaction, reputation management, post-discharge engagement, and a culture of hospitality throughout the facility. The Customer Experience & Admissions Coordinator is responsible for enhancing resident, family, and referral source satisfaction through exceptional customer service, admission readiness, reputation management, room readiness, and post-discharge engagement. This role serves as the facility champion for resident experience initiatives, Google reputation management, and service excellence while ensuring compliance with Avardis Health standards.

Requirements

• High school diploma or equivalent required.
• Excellent communication and interpersonal skills.
• Strong organizational and customer service skills.
• Ability to interact effectively with residents, families, staff, physicians, and community partners.

Nice To Haves

• Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
• Proficiency with Microsoft Office and electronic medical records preferred.

Responsibilities

• Champion a positive resident, family, visitor, and referral source experience throughout the facility.
• Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
• Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
• Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
• Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and escalate issues requiring leadership attention.
• Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
• Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.

Benefits

• Competitive pay
• Holiday pay
• Paid time off program
• Innovative Purchasing Program: Buy thousands of products, including technology, furniture, and clothing, and pay overtime with zero interest, no credit check, and no hidden fees.
• Access to online learning 24/7: Our Learning Management System offers more than 1,500 courses for the senior care, health, and human services industry, including Microsoft Office and leadership content.
• Phone and auto discounts: Receive discounts on employee personal wireless accounts and auto rentals through designated vendors.
• Employee Assistance Fund: Confidential support may be available during unexpected catastrophic situations.
• Advocacy and community impact: Join an organization committed to improving the health and lives of older adults and the communities we serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED