Customer Experience & Admissions Coordinator

Avardis Health•Charlotte, NC

3d•$20 - $22

About The Position

Avardis Health is seeking a qualified Customer Experience & Admissions Coordinator to join their team. This role is responsible for enhancing resident, family, and referral source satisfaction through exceptional customer service, admission readiness, reputation management, room readiness, and post-discharge engagement. The coordinator will act as the facility champion for resident experience initiatives, Google reputation management, and service excellence, ensuring compliance with Avardis Health standards. The position supports admission readiness, resident and family satisfaction, reputation management, post-discharge engagement, and fosters a culture of hospitality.

Requirements

High school diploma or equivalent required.
Excellent communication and interpersonal skills.
Strong organizational and customer service skills.
Ability to interact effectively with residents, families, staff, physicians, and community partners.

Nice To Haves

Healthcare, customer service, admissions, business development, social services, or hospitality experience preferred.
Proficiency with Microsoft Office and electronic medical records preferred.

Responsibilities

Champion a positive resident, family, visitor, and referral source experience throughout the facility.
Support admissions by welcoming new residents and families, assisting with orientation, completing required documentation, and helping ensure a smooth transition into the facility.
Coordinate room readiness for admissions by partnering with Nursing, Housekeeping, Maintenance, Laundry, Dietary, and Admissions teams to ensure rooms are clean, prepared, stocked, and resident-centered.
Serve as the facility Google Champion by supporting ethical review initiatives, monitoring online reputation trends, sharing positive feedback, and partnering with leaders on service improvement opportunities.
Complete post-discharge follow-up within 72 hours, document outcomes, identify concerns or service gaps, and escalate issues requiring leadership attention.
Monitor facility presentation, service standards, and customer satisfaction trends; recommend service recovery actions and support resident, family, and community engagement activities.
Maintain professionalism, confidentiality, compassion, and service excellence while supporting Avardis Health standards, HIPAA requirements, and performance improvement initiatives.