Customer Experience Coordinator

Clutch Technologies Inc. • Halifax, NS

11d • Onsite

About The Position

Clutch is Canada’s largest online used car retailer, delivering a seamless, hassle-free car-buying experience. Named five years in a row to the Globe & Mail’s list of the Top Growing Companies in Canada and also awarded spots on Deloitte’s Technology Fast 50™ and Fast 500™ lists, we’re looking to add curious, hard-working, and driven individuals to our growing team. Clutch is backed by a number of world-class investors. We are on a mission to build a world-class team that drives innovation, growth, and excellence. As we scale rapidly, we are looking for a Customer Experience Coordinator (INBOUND FIELD SPECIALIST) to be the face of our company! Since our entire car-buying process is online, you’ll be the first Clutch employee our customers meet when they pick up or sell their vehicle. You'll have the freedom to go above and beyond to make sure every customer has a great, unique experience in this dynamic customer and transportation role.

Requirements

• High school diploma or equivalent
• 2+ years of customer-facing experience
• A Class 5 License with no restrictions
• 3 years of clean driver’s abstract with no major infractions.
• Clean criminal background check.
• Legally authorized to work in Canada.
• Minimum of 40 hours per week, with overtime as needed.
• A 4 weekday plus 1 weekend date working schedule

Nice To Haves

• 1+ years experience in the retail industry an asset
• A passion for cars and the automotive industry
• Experience with warranty products so that you can answer any question that arise during the process

Responsibilities

• Delivering a uniquely special experience to each and every one of our customers inside our new facility!
• Having exceptional customer service skills, where you’ll be the face of the company in addressing customer needs, resolving issues, and ensuring satisfaction at every touchpoint.
• Inspecting vehicles, carefully assessing vehicle aspects to identify potential issues outside the facility, ensuring the highest quality of service is provided to our customers.
• Accurately and efficiently completing customer paperwork as well as taking thorough notes in our customer tracking system.
• Assisting other team members with various tasks as necessary.

Benefits

• Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level.
• Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience.
• You’ll have a broad and direct ownership over [Field of work] during a phase of rapid growth.
• Top-of-market compensation packages.
• Above market health & dental benefits.
• Comprehensive benefits plans include healthcare, dental care, vision care, prescriptions, life insurance and dependent coverage; start from day 1.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED