Customer Excellence Business Partner - East
About The Position
At Daniels, we’re committed to delivering on our promises to customers at every touchpoint. As a Customer Excellence Business Partner, you will play a critical role in owning and protecting the customer experience across your region—ensuring issues are resolved, relationships are strong, and service consistently meets our standards. This is a highly collaborative, fast-paced role where your ability to anticipate risks, influence outcomes, and follow through will directly impact customer retention and satisfaction. This position is primarily remote but will require 30% travel to our facilities within our Mid-Atlantic Region.
Requirements
- 5+ years of experience in customer service operations, with leadership or senior-level responsibility
- Proven ability to influence and drive outcomes without direct authority
- Strong communication skills with confidence in customer-facing situations
- Experience working in fast-paced, cross-functional environments with shifting priorities
- Ability to analyze data, identify trends, and translate insights into action
- High proficiency in Salesforce and Microsoft Office tools
- Must have the capability to travel 30% of the time within the Mid-Atlantic region
Nice To Haves
- Background in logistics, healthcare, or regulated industries preferred
Responsibilities
- Own the end-to-end customer experience across your region, ensuring issues are resolved and customers stay informed
- Drive resolution of service issues by coordinating cross-functional teams and maintaining accountability
- Monitor account health, identify risks early, and proactively intervene to protect retention
- Build and manage relationships with key accounts, leading service reviews and follow-ups
- Partner with Business Unit Customer Service teams to improve processes, capability, and performance
- Support customer communication during high-impact issues, ensuring clarity and consistency
- Analyze trends in customer feedback and performance, delivering actionable insights to leadership
Benefits
- medical coverage starting on Day One
- dental coverage starting on Day One
- vision coverage starting on Day One
- additional wellness and insurance options
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
