Customer Equipment Services Representative

ARDAGH GROUP•Chicago, IL

3d•$87,600 - $131,400

About The Position

The Customer Equipment Services Representative has direct responsibility for a customer base, usually consisting of 10 locations within a geographical territory. The role ensures customer satisfaction through exceptional equipment service. The representative provides technical expertise on mechanical problems related to can double seam equipment, helps customers operate Ardagh Metal Packaging products within established guidelines for optimal double seam performance, and supports repair and maintenance programs for this equipment. The role also supports qualification of AMP material and resolution of field problems. Ardagh Metal Packaging is a global supplier of sustainable, recyclable metal beverage cans, operating 23 production facilities in nine countries and employing approximately 6,500 people. The company describes its work environment as one where employees are valued and encouraged to reach their potential, and states that it is an equal opportunity employer. The anticipated base annual salary range for this role is $87,600 to $131,400 per year for roles based in Illinois. The role is bonus eligible; the incentive program is based on the company meeting or exceeding certain targets. The final salary depends on factors including qualifications, experience, and work location.

Requirements

At least an associate degree, trade school education, or significant experience in the field.
Strong mechanical skills and the ability to work through complex problems.
Strong communication skills across various levels of management, both with customers and Ardagh Metal Packaging.
Self-starter with initiative and integrity, and the ability to develop relationships with customer personnel.

Responsibilities

Provide customers with an expert, professional resource for resolving mechanical problems related to can double seam equipment.
Help customers operate Ardagh Metal Packaging products within established guidelines for optimal double seam performance.
Assist customers in establishing repair and maintenance programs for double seam equipment.
Serve as a resource for Ardagh Metal Packaging in qualifying AMP material and resolving field problems.
Manage a customer base, usually about 10 locations, within a geographical territory and help ensure customer satisfaction through exceptional equipment service.

Benefits

Medical, prescription, dental, and vision plans.
Flexible Spending Accounts (FSA).
Life insurance.
401(k) retirement plan with company match.
Paid holidays and vacation.
Short- and Long-Term Disability (STD/LTD).
Employee Assistance Program (EAP).
Apprenticeship programs.
Professional and personal development opportunities through Employee Resource Groups.
Bonus incentive program.