Customer Equipment Services Representative

Ardagh Group • Chicago, IL

1d

About The Position

The Customer Equipment Services Representative is directly responsible for a customer base, usually about 10 locations, within a geographical territory. The role supports customer satisfaction by delivering exceptional equipment service and acting as an expert resource for mechanical problems related to can double-seam equipment. The representative helps customers operate Ardagh Metal Packaging products within established guidelines and supports programs for the repair and maintenance of double-seam equipment. The role also assists AMP with material qualification and resolution of field problems.

Requirements

• Associate degree, trade school education, or significant field experience at a minimum.
• Strong mechanical skills and the ability to work through complex problems.
• Strong communication skills across different levels of customer and Ardagh Metal Packaging management.
• Self-starter with initiative and integrity, and the ability to develop relationships with customer personnel.

Responsibilities

• Provide customers with expert, professional support to resolve mechanical problems related to can double-seam equipment.
• Help customers run Ardagh Metal Packaging products within established guidelines for optimal double-seam performance.
• Assist customers in establishing repair and maintenance programs for double-seam equipment.
• Support Ardagh Metal Packaging in qualifying AMP material and resolving field problems.
• Manage a customer base, usually around 10 locations, within a geographical territory and support customer satisfaction through equipment service.

Benefits

• Medical, prescription, dental, and vision plans
• Flexible Spending Accounts (FSA)
• Life insurance
• 401(k) retirement plan with company match
• Paid holidays and vacation
• Short- and Long-Term Disability (STD/LTD)
• Employee Assistance Program (EAP)
• Apprenticeship programs
• Professional and personal development opportunities through Employee Resource Groups
• Bonus-eligible compensation

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree