Customer Enrollment Specialist - Warm Leads (No Cold Calling)

MyUtilities•Dallas, TX

1d•Onsite

About The Position

This is a full-time, in-office role in Dallas, TX, focused on enrolling customers for home services like electricity, internet, TV, and security. Customers initiate requests through a partner app, and the specialist's role is to confirm details, finalize setups, and ensure selected services meet customer needs. The position involves a fast-paced, high-activity environment with steady daily call volume, but it does not involve cold calling or high-pressure sales tactics. The company, MyUtilities, is a growing home services concierge business.

Requirements

Previous sales experience not required.
1-2+ years of customer-facing or sales experience preferred.
Comfortable handling high daily call volume and completing tasks quickly.
Strong verbal communication skills.
Ability to build rapport quickly over the phone.
Organized and detail-oriented.
Comfortable working in a performance-driven environment.
Basic computer proficiency.
Ability to rapidly toggle between a multi-line phone system, CRM software, and map/calendar tools.
Reliable and consistent work habits.
Ability to work full-time, in-office in Dallas, TX.

Nice To Haves

Customer service or Call center background.
Retail or hospitality background.
Appointment setting background.
Inside sales support background.
Entry-level sales background.

Responsibilities

Make phone calls to customers who have already submitted service requests through the partner app.
Confirm customer setup details and move-in timelines.
Ensure selected services fit the customer's home and needs.
Recommend upgrades that genuinely improve the customer's setup.
Finalize orders and pass them to the processing team.
Maintain clean documentation in the CRM.
Follow up quickly with customer requests.
Accurately confirm orders.
Help customers complete their purchases smoothly.