4786-Customer Engineering Manager

Innovaccer Analytics

13d

About The Position

The Customer Engineering Manager leads and supervises a team of data engineers developing, testing, modifying, and delivering solutions for US Healthcare problems. The role involves understanding customer business requirements and integrating them with Innovaccer’s platforms, products, and features to help enterprise customers operate more efficiently.

The manager works frequently with customers to understand requirements, owns delivery plans and timelines in consultation with customers, and negotiates features, enhancements, and new tasks based on team bandwidth and other factors. The role also coordinates data integrations, analytics execution, dashboard enhancements, maintenance, and quality assurance, working closely with Innovaccer engineering, analytics, infrastructure, and other engineering groups.

Requirements

• Mandatory US Healthcare experience, including data integration (not just migration) of claims, clinical, ADT, and lab data.
• Healthcare analytics experience in Cost of Care, Quality Measures, and Risk execution, as well as payer report reconciliation in the Provider or Payer space.
• Strong technical project management and stakeholder management skills, with extremely good communication skills.
• 10+ years of experience implementing US Healthcare projects involving data integrations, analytics such as HEDIS/MIPS/eCQM, visualization tools such as PowerBI or Tableau, and technical customer and project management.
• Experience working with cross-functional teams spanning IT, software engineering, and business domains.

Nice To Haves

• Hands-on experience extracting data using SQL.
• Familiarity with data ETL tools and creating or reviewing mapping documents.
• Basic scripting experience with Python.
• Relevant experience with Agile Methodology.

Responsibilities

• Interact frequently with customers to understand their requirements.
• Own delivery plans and timelines in consultation with customers.
• Negotiate features, enhancements, and incoming tasks with customers based on team bandwidth and other factors.
• Supervise and lead data analysts and quality analysts on the team.
• Direct and coordinate data integrations, analytics executions, dashboard powerups, maintenance operations, and quality assurance activities.
• Work with Innovaccer engineering, analytics, infrastructure, and other engineering groups to define and deliver solutions.

Benefits

• PTO accrual of 20 days per year.
• Parental leave.
• Monetary incentives and recognition through a rewards and recognition program.
• Medical, dental, and vision benefits.
• Company-sponsored short- and long-term disability insurance and basic life insurance.
• Legal aid and pet insurance options at a discounted rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed