Customer Engineer - 2nd Shift

First American Payments Systems • Newark, DE

2d

About The Position

The Customer Engineer is responsible for emergency repairs and ongoing maintenance to help ensure optimum performance of users’ electronic and hardware systems. The role focuses on day-to-day machine repair, maintenance, and troubleshooting of equipment, primarily mail-handling, sorting, opening, and document-scanning systems from manufacturers such as OPEX, NCR, and IBML.

The position works the second shift, Monday through Friday, from 3:00 p.m. to 11:30 p.m.

Requirements

• Must be at least 18 years of age.

Nice To Haves

• High school diploma or GED.
• Mechanical aptitude.
• Excellent verbal and written communication skills.
• Strong computer and server skills, with basic networking knowledge.

Responsibilities

• Respond to operator-placed service calls and troubleshoot, repair, and maintain equipment.
• Support operators, leads, and managers in identifying equipment issues and implementing timely emergency repairs.
• Complete and document scheduled equipment maintenance.
• Manage inventory of spare parts.
• Repair and rebuild equipment subassemblies, including shaft, belt, feeder, and electrical assemblies.

Benefits

• Healthcare coverage, including medical, dental, and vision.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan.
• Employee stock purchase plan.
• Short-term and long-term disability.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed