Customer Engineer - 2nd Shift

Deluxe • Newark, DE

4d

About The Position

The Customer Engineer is responsible for emergency repairs and ongoing maintenance to ensure optimum performance of users’ electronic and hardware systems. The role focuses on daily equipment repair, maintenance, and troubleshooting.

The position works the second shift, Monday through Friday, from 3:00 p.m. to 11:30 p.m. Equipment primarily includes mail handling, sorting, opening, and document scanning equipment, including equipment from OPEX, NCR, and IBML.

Requirements

• Must be 18 years of age or older.

Nice To Haves

• High school diploma or GED.
• Mechanical aptitude.
• Excellent verbal and written communication skills.
• Strong computer and server skills.
• Basic networking knowledge.

Responsibilities

• Respond to operator-placed service calls and troubleshoot, repair, and maintain equipment.
• Support operators, leads, and managers in determining equipment issues and implementing timely emergency repairs.
• Complete and document scheduled equipment maintenance.
• Manage spare-parts inventory.
• Repair and rebuild equipment subassemblies, including shaft, belt, feeder, and electrical assemblies.

Benefits

• Healthcare, including medical, dental, and vision coverage.
• Paid time off, volunteer time off, and holidays.
• Employer-matched retirement plan.
• Employee stock purchase plan.
• Short-term and long-term disability.
• Infertility treatment, adoption, and surrogacy assistance.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed