Customer Engineer

Cummins•Columbus, IN

2d•$67,200 - $100,800

About The Position

This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Requirements

Entry level/early career professional
Dual customer/product focused
Technical liaison between OEMs
Represents customers during new product development programs
Develops technical specifications
Implements new design configurations
Delivers high performance, low-cost equipment and system solutions integrated with customers’ products
Interacts with sales and marketing teams
Understands causal mechanisms of integration and installation problems
Recommends appropriate action for integration and installation problems
Owns problem resolution for integration and installation problems
Documents results of problem resolution
Applies and supports improvement of processes (Installation Quality Assurance, OEM integration, product selection)
Utilizes tools such as Advisor, Cummins OnLine Specifications (COLS), and Global Customer Engineering (GCE)
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams
Delivers product data and installation requirements to Application Engineers and OEMs
Makes decisions in product selection, design, and integration impacting OEM machine performance, optimization, and quality
Develops strong working relationships with customer technical counterparts
Serves as primary liaison to customers
Delivers product technical information to customers
Manages product specifications for customers
Communicates product change information to customers
Conducts installation issue resolutions for customers
Facilitates customer requests
Applies in-depth product, application, and market knowledge
Supports Original Equipment Manufacturer product selection and equipment design
Translates customer needs and "voice of the customer" into functional product requirements
Serves as customer/market advocate inside Cummins
Participates in new product development programs, design reviews, and product change request processes
Ensures products are applied and installed correctly to meet customer system requirements and environments
Assures installation quality by validating prototype machine performance
Ensures installations meet Cummins requirements
Owns problem resolution for moderately complex components, products, systems, subsystems or services
Technical complexity and ambiguity increasing as experience is gained
Provides independent execution of established work processes and systems
Develops technology or product knowledge
Engages with the improvement of systems and processes
Minimal direct management of people
Could involve coordination and direction of work amongst technicians and/or temporary student employees
Contributes effectively toward team goals
Exhibits influence within a work group
Continues to develop proficiency in competency areas critical to success

Responsibilities

Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests.
Applies in-depth product, application and market knowledge to support Original Equipment Manufacter product selection and equipment design.
Translates customer needs and "voice of the customer" into functional product requirements.
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity increasing as experience is gained in the role.
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.
Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.