Customer Engineer

Cummins•Columbus, OH

1d•Onsite

About The Position

This entry level/early career professional, dual customer/product focused position serves as the technical liaison between OEMs and represents our customers during new product development programs. Applying Cummins’ products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high performance, low-cost equipment and system solutions integrated with customers’ products in a variety of applications. Integrating high quality and optimized customer solutions requires the interaction with sales and marketing teams.

Requirements

College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
Entry level/Early career professional.
Relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area.
Knowledge of MS Office tools is also preferred.
Exempt Entry Level: Designed for external candidates within 2 years of completing their highest level of degree (Bachelor, Master, PhD, MBA, or JD) from an accredited U.S. college/university, and currently reside within the continental U.S.
International Student Eligibility (U.S. based roles): F-1 visa students must have approved Curricular Practical Training (CPT) or Occupational Practical Training (OPT) before their Early Career assignment begin. CPT/OPT must relate to their degree and be authorized by their university. Students are responsible for securing this approval through their school’s international office.
Communicates Effectively - Understands multi-mode communications and how to convey a clear message to varied audiences.
Collaborates - Builds partnerships and works collaboratively with others to meet shared objectives.
Problem Solving - Familiar with various tools and approaches used to identify the root cause of a problem and work through resolution steps in a systematic way.
Systems Thinking - Understands the concept of system interaction, boundary diagrams and how different systems or parts interact with each other. Able to look at a system and understand what physics might be transpiring.

Nice To Haves

Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
This position may require licensing for compliance with export controls or sanctions regulations.
Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area.
Prior Air Handling / Engine knowledge or experience is a plus but not a firm requirement.

Responsibilities

Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests.
Applies in-depth product, application and market knowledge to support Original Equipment Manufacter product selection and equipment design.
Translates customer needs and "voice of the customer" into functional product requirements.
Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
Ensures products are applied and installed correctly to meet customer system requirements and environments.
Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity increasing as experience is gained in the role.
Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.
Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
Support technical integration of CCS components onto customer engines, verifying customer requirements are achieved (e.g., engine performance, emissions, durability, transient response).
Gather and document the information necessary to confirm a given application is suitable for signoff approval and release into the market.
Lead or support system-level diagnostics and failure analysis, ensuring robust root cause identification, corrective actions, and validation plans are put in place to protect the customer.