Customer Engineer

Nokia•United States,

6d•Remote

About The Position

Nokia of America Corporation is seeking to fill multiple Customer Engineer positions. These roles involve configuring and maintaining customer networks, diagnosing and resolving technical problems, and performing analysis related to solution definition, requirements development, and network architecture. The Customer Engineer will also provide input into system development design, develop configuration templates, and assist customers with network system element integration. Additionally, they will provide measurable input into new products and processes and analyze/develop/implement concepts as a subject matter expert.

Requirements

Bachelor’s degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 6 years of related work experience (5 years of which must be post-baccalaureate progressive related work experience) OR Master’s degree in Electrical Engineering, Electronic Engineering, Electronics Communication Engineering, Computer Engineering, Computer Science Engineering, or a related field, and 4 years of related work experience.
3 years of experience using GPON and XGS-PON
3 years of experience using Layer 2 and Layer 3 network protocols
3 years of experience facilitating IPTV video service delivery
3 years of experience performing network engineering and design
3 years of experience performing network integration
3 years of experience performing system integration testing
3 years of experience using network element management systems
3 years of Software Defined Access Networks (SDAN) experience including, configuration and migration.

Responsibilities

Configure and maintain customer networks using Nokia software and devices.
Identify, diagnose, and resolve technical problems related to network deployment for customers.
Perform analysis involving solution definition, requirements development, and network architecture.
Provide input into system development design involving interface specifications, data migration Methods of Procedure, failure mode analysis, capacity guidelines, and performance analysis.
Develop configuration templates for software and hardware, network capacity, network traffic control and resource performance.
Assist customers with network system element integration, including customizing documentation, performing software updates, establishing and validating connectivity to network and element management system, testing alarms, timing and synchronization, redundancy, call flows, services, and any customer or country specific tests necessary to ensure the passing of voice calls, data, and video traffic to get customer acceptance and sign off.
Provide measurable input into new products, processes, standards, or operational plans in support of business strategies.
Analyze, develop, and implement concepts and solutions as a subject matter expert.