Customer Engineer II

Applied Materials•Billerica, MA

10d•$31 - $42•Onsite

About The Position

Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

Completion of an Associate degree, military technical training, field service experience, or trade certification
3-5 years of work experience in semiconductor industry or other equipment support industry
Experience with vacuum-based or wet chemistry (Plating), or dry chemistry (PVD), equipment, utilizing software-controls
Strong knowledge of hand tools and their appropriate usage, including digital multimeters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
Must be able to work in a clean-room environment.
Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols

Responsibilities

Install, maintain, and upgrade customer equipment
Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
Perform preventive and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and plating systems.
Coordinate with factory personnel and internal technical resources to complete customer-required activities and system support.
Participate in escalation meetings to track issues, drive corrective actions, and provide status updates to customers and management.
Represent the company in a professional, proactive manner, ensuring high levels of customer satisfaction and operational excellence.