Customer Engineer

The job overview for this position is that PlanetScale is seeking a Customer Engineer to join their team. This is a software engineering role focused on supporting enterprise customers and addressing their technical issues. The Customer Engineer will work closely with the Enterprise Support and Account Management team to triage and prioritize customer issues, identify root causes, and implement code fixes. Additionally, they will collaborate with the core Engineering teams to enhance the product and develop internal tooling for improved customer support. The ideal candidate should have strong debugging and troubleshooting skills, be comfortable working with unfamiliar code, and have experience in back-end server or systems programming.

• Help the Enterprise Support and Account Management team triage and prioritize customer issues
• Identify the root cause for high priority customer issues
• Design and implement code fixes in the codebase
• Collaborate with core Engineering teams as necessary
• Implement high-impact product enhancements for enterprise customers
• Work on tooling for internal teams to improve deployment and support processes
• Debug and troubleshoot issues with excellent skills
• Delve into unfamiliar code and work with code as the main source of documentation
• Operate independently but know when to ask for help
• Work under pressure in times of urgency
• Possess good customer-facing skills for engineer-to-engineer interaction with customers

• Excellent debugging and troubleshooting skills
• Comfortable stepping outside of comfort zone and working with unfamiliar code
• Ability to operate independently but know when to ask for help
• Ability to work under pressure in times of urgency
• Good customer-facing skills
• Programming experience, preferably in Golang or back-end server/systems programming
• Experience deploying and supporting customers on a platform

• Competitive salary range of $133,000 to $179,000
• Variable compensation
• Benefits package
• Equity opportunities
• Opportunity to work with a highly innovative and fast-paced team
• Chance to work with cutting-edge technology and open source platforms
• Opportunity for professional growth and development
• Supportive and inclusive work environment
• Remote work options
• Accommodations for individuals with disabilities
• Opportunity to work with top-tier VC companies
• Opportunity to work with renowned companies like Twitter, Instagram, GitHub, and Slack
• Opportunity to work with a well-funded Series C startup
• Opportunity to work with a diverse and inclusive team
• High-bandwidth engineer-to-engineer interaction with customers
• Opportunity to work on high-impact product enhancements
• Opportunity to work on tooling for internal teams to improve efficiency
• Opportunity to work on mission-critical, concurrent code
• Opportunity to work on enterprise-level deployments at scale
• Working with a company that values diversity, equity, and inclusion