Customer Engagement Specialist

SORACOM

13d•Remote

About The Position

Soracom is seeking a motivated Customer Engagement Specialist with a passion for technology and the drive to build an incredible career. If you are a recent graduate or someone early in your career and looking for a great opportunity to join a fast-growing company this is the ideal opportunity. The Customer Engagement team plays a critical role in the growth of our organization. We are looking for individuals who are great team players, enjoy working in a collaborative environment, while being self-driven and autonomous. This role works in collaboration with sales and marketing nurturing leads and setting qualified discovery calls that ultimately lead to new business and new revenue. The perfect candidate has a mix of self-confidence and humility, is able to deal with rejection, and can be competitive while having fun.

Requirements

Must be fluent in English and possess excellent writing skills
Legally eligible to work in the United States
Ability to grasp basic technical concepts
Strong listening/communication skills and ability to adjust communication style to their target audience
Able to connect to their audience via phone and video conferencing
Be autonomous and driven, with a positive and enthusiastic attitude
Able to work from home and has a dedicated and quiet focus area or workspace
Ability to thrive in a growing, fast-paced work environment
Proficiency in Microsoft Office Suite and/or Google Suite
Willingness to explore and push the boundaries of AI tools such as Claude, Google Gemini, or ChatGPT to increase productivity and automate repetitive tasks
Ability to learn and willingness to adapt through coaching
Comfortable and exceptional at managing their own time

Nice To Haves

Bachelor’s Degree or relevant experience preferred
Experience working with Salesforce, Outreach and/or Zoominfo
Knows the basic IT around servers, networking, and AWS services
Has previous working experience or exposure to Slack
Experience working with a variety of partnership models and stakeholder types is a plus
WFH experience
Spanish language skills are a bonus
You are curious, persistent, and coachable.
You have thick skin and are able to handle rejection well.
Your communication is professional, consistent, and empathetic.

Responsibilities

Generate qualified leads through outbound phone and email prospecting
Working closely with our Marketing team to qualify inbound leads
Qualifying leads by using tools such as Salesforce, Outreach, and Zoominfo
Uncovering prospect needs, generating interest, and forwarding to the appropriate sales representative once qualified
Managing lead flow (keeping up with set sequences to prospects including phone calls, and emails) in Salesforce, and tracking qualified leads through acceptance by Sales Representatives
Meeting or exceeding set monthly goals
Working with internal teams, and other Customer Engagement Specialists to gather lead lists and execute prospecting campaigns based on territories
Demonstrate our Leadership Principles, such as Proactive, Customer Centric, Just Do It, Dive Deep, Emotionally Mature and Deliver Results

Benefits

Flexible scheduling that supports productivity and work-life balance while accommodating customer needs and team collaboration
Access to modern tools, a dedicated technology budget, and leading AI platforms to help you innovate, learn, and do your best work
Opportunities for rapid learning, professional development, and career growth through exposure to complex, real-world customer challenges
Skills-based career progression, with advancement based on impact, contribution, and performance rather than tenure
Collaborative, globally distributed team environment with experienced and highly capable colleagues across the US, Europe, and Japan
Comprehensive health benefits including medical, dental, and vision coverage
Retirement benefits, including a 401(k) plan and company match
Life insurance, including basic, voluntary, and AD&D coverage
Paid time off, including vacation, sick leave, volunteer time and company-observed holidays
Family-friendly benefits, including maternity, paternity, and parental leave
Short-term and long-term disability benefits
Employee stock option program