Engagement Specialist
America Works of New York•Bronx, NY
•Onsite
About The Position
America Works of New York, Inc. is seeking an Engagement Specialist for a workforce development program in the Bronx. The Engagement Specialist provides individualized career services to low-income and underserved job seekers seeking employment. The ideal candidate has case management experience, strong interpersonal and conflict resolution skills, and knowledge of workforce development and human services.
Requirements
- Minimum of 4-year degree required
- Experience working with low-income and underserved populations, especially in a workforce development, social services, or community-based context
- Experience facilitating trainings or workshops
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong communication skills, professional demeanor, sound judgment, and strong organizational skills
- Experience and/or passion for serving individuals from disadvantaged and underserved populations, including but not limited to public assistance recipients, justice-involved individuals, persons with physical and/or mental disabilities, and individuals experiencing homelessness
Nice To Haves
- Spanish speaking language skills a plus
- Familiarity with Salesforce, Microsoft Teams, and SharePoint preferred
Responsibilities
- Facilitate daily orientation and intake sessions with incoming clients referred by the Human Resources Administration (HRA)
- Present on program requirements and expectations
- Administer TABE testing
- Ensure completion of timely case notes to record service delivery, including assessments, intakes, goals, referrals, etc.
- Complete timekeeping responsibilities
- Scan and upload client documentation
- Participate in daily meetings/check-ins with program management team
- Provide administrative support to other departments or members of management, including but not limited to data entry and case management tasks
- Maintain detailed case notes, update attendance logs, submit weekly reports, and other administrative tasks on a timely basis
- Model professionalism and inclusiveness, cultivate a safe environment for career development, and motivated clients to find full-time employment
Benefits
- Comprehensive Medical, Dental, and Vision Insurance
- Generous Paid Time Off Package
- Pre-Tax Commuter Benefits
- 401K with Employer Matching after 1 year
- Free Gym Membership with New York Sports Club after 1 year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
