Customer Engagement Specialist (SoCal, CA)

Paper • California, USA, CA

2d • Hybrid

About The Position

Paper is reimagining how schools support students so that every learner can reach their full potential. Our vision is a world where every student receives timely, personalized, and relevant academic support. We offer a suite of scalable solutions including 24/7 tutoring, writing feedback, math practice, college and career support, and AI-powered instructional tools that provide personalized support to all students, including multilingual learners. Our GROW high-impact tutoring program accelerates learning through targeted small-group instruction, delivers measurable gains in student achievement, and eases teacher workloads. Trusted by 500+ school districts across 40+ states and backed by leading investors including IVP, Sapphire Ventures, Framework Capital, and Reach Capital, we’re pursuing a bold goal: to drive the best academic outcomes for as many students as possible. This is a part-time, contractor opportunity until December 31, 2026. Our Paper Customer Engagement Specialists are essential in promoting what is possible when students have access to academic support and high-impact tutoring. As a contracted Customer Experience Team member, you will lead trainings and provide hands-on support to districts implementing Paper’s GROW high-impact tutoring program, helping maximize student participation and academic success. We are an enthusiastic, collaborative team that enjoys sharing ideas and best practices. We are looking for an energetic and forward-thinking individual that understands the K-12 industry in today’s ever-changing landscape.

Requirements

• Must reside in Southern California, United States.
• Must live within a reasonable commuting distance of a major airport to support travel requirements.
• Demonstrated experience leading in-person program implementation, including logistics coordination and on-site execution.
• Proven ability to facilitate engaging, effective training sessions for educators or adult learners.
• Strong organizational skills with the ability to manage multiple priorities during live implementations.
• Excellent interpersonal and communication skills, with the ability to build rapport with district leaders, teachers, and students.
• Has 1-2 years of experience in a customer-facing role, preferably in education
• Has working knowledge of K-12 education industry
• Has laptop and phone that can be used for work purposes (developing slide decks, presenting to districts, communicating cross-functionally)
• A self-starter who loves a challenge and a strong team player who loves to collaborate

Nice To Haves

• Experience working in a K-12 school district
• Experience leading professional development within a district

Responsibilities

• Lead the in-person implementation of Paper’s GROW high-impact tutoring programs, including coordinating onsite logistics, conducting training sessions, and ensuring students are effectively onboarded and supported.
• Facilitate in-person or virtual enablement training that educate teachers and administrators about Paper and/or GROW implementation at the classroom and site level.
• Grow and nurture relationships with administrators and teachers on the ground by providing quality support and resources
• Help expand our grassroots approach to high-impact tutoring and district-wide engagement

Benefits

• Competitive salary, $35/hour for your prep and facilitation time.
• Ability to keep all travel points for hotels booked for work-related travel.
• Mileage reimbursement may be available for applicable travel.
• Opportunities to connect in person throughout the year.
• Comprehensive & competitive compensation, health benefits, retirement plan, stock options, and more.
• In addition to vacation days, we provide Paperites with sick days and 4 extra weeks off - including statutory holidays, Paper Days throughout the year, and a full Paper Week from Dec 25 to Jan 1.
• A $500 stipend to set-up your workspace and $100 monthly stipends to support with on-going workspace needs.
• Generous paid parental leave.
• Unlimited access to tutoring and educational support for children of Paper employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed