Customer Engagement Specialist
Kirby Risk•Lafayette, IN
•Onsite
About The Position
At Kirby Risk Service Center, we are the electrical wiring, control panel and mechanical manufacturing division of Kirby Risk Corporation. Our focus is to provide service and solutions from concept through on-time delivery that meet your Original Equipment Manufacturer (OEM) needs.
Requirements
- High School diploma/GED or equivalent work experience
- College level coursework or 2+ years relevant work experience
- Entrepreneurial approach to balance winning new orders while improving profit margin
- Strong math skills to accurately manage product cost data
- Strong interpersonal, customer contact skills, and telephone etiquette
- Demonstrates computer skills and aptitude; Microsoft Office required, with proficiency in PowerPoint, Word, and Excel
- Must have legal status that enables you to work in the U.S. We cannot obtain sponsorship.
- Candidates must meet the minimum qualifications.
Responsibilities
- Determines pricing for quotations
- Collaborates with purchasing to provide information for bidding raw components
- Communicates with production, purchasing, and shipping to ensure on time delivery to customers
- Maintains working relationship with internal and external customers to ensure customer service excellence
- Reviewing and resolving customer concerns, quality issues, and payment discrepancies involving the appropriate parties when necessary
Benefits
- Medical, RX, Dental, and Vision insurance
- Life insurance & Employee Assistance Programs
- Tuition reimbursement & on-the-job training
- 401(k) with company match & Profit Sharing
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
