Customer Engagement Specialist

Automotive Elegance • Marlboro, MA

4d • Onsite

About The Position

Automotive Elegance (AE) is a premier vehicle protection company specializing in Paint Protection Film (PPF), Ceramic Coating, Window Tint, and high-end detailing services. Family-owned since 1999, we are proud to be a multi-year XPEL Dealer of the Year and a company built on craftsmanship, precision, and long-term team culture. We deliver an exceptional customer experience from first contact to final vehicle delivery — and our front-of-house team plays a critical role in that promise. We are seeking a motivated, professional, and customer-focused individual to join our growing team. This is a client experience and revenue-support role where your communication skills, professionalism, and ability to identify opportunities directly impact company growth. No automotive experience is required — we will train the right personality. If you are coachable, competitive, team-oriented, and looking for long-term career growth, we want to meet you.

Requirements

• Strong communication and interpersonal skills
• Positive attitude, coachability, and professionalism
• Organized and detail-oriented
• Comfortable speaking with customers in person and on the phone
• Competitive mindset with a team-first attitude
• 1–3 years of customer service or sales experience preferred (retail or luxury experience is a plus)
• Passion for high-end vehicles or luxury products is a bonus
• Seeking long-term growth — not just a job

Nice To Haves

• Assist with vehicle photos and social media content

Responsibilities

• Greet and assist customers in a professional, luxury environment
• Educate clients on PPF, ceramic coating, window tint, and detailing services
• Recommend premium packages, add-ons, and bundled solutions
• Provide accurate estimates and process invoices
• Perform vehicle walk-arounds and documentation
• Maintain detailed CRM records and follow up with cold leads and past clients
• Coordinate scheduling with the service team for drop-offs and deliveries
• Maintain a clean, organized, and welcoming front office
• Assist with vehicle photos and social media content (a plus)

Benefits

• Health, Dental & Vision Insurance
• 401(k) with company match
• Paid time off (PTO) and holidays
• Employer Paid Life Insurance
• HSA

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed