Customer Engagement Specialist

POLITICO•Arlington, VA

1d•$50,000•Onsite

About The Position

POLITICO is seeking a Customer Engagement Specialist to support subscribers of POLITICO Pro and E&E News. This role is part of the Customer Success function within the Professional Subscriptions business and works closely with the Account Management team. The primary focus is on maximizing the customer experience through exceptional inbound support and proactive outbound engagement to drive product adoption and maintain account health. POLITICO's subscription services provide policy professionals with in-depth reporting and tools to stay informed, act confidently, and communicate effectively. The Professional Subscriptions team embodies POLITICO’s culture of grit, integrity, and innovation, with Customer Engagement Specialists playing a key role in customer success, revenue retention, and product adoption. This position is based at POLITICO's headquarters in Arlington, VA.

Requirements

1-2 years of professional experience in customer success, sales, business development, account management, or marketing (internship and externship roles included).
Excellent communication skills.
Strong client service ethic.

Nice To Haves

B.A/B.S preferred.

Responsibilities

Handle inbound customer requests and provide technical troubleshooting, ensuring swift and efficient issue resolution.
Onboard new customers by guiding them through end-user customization and adoption processes.
Monitor customer health scores, usage reports, and engagement rates to identify areas for improvement.
Collect and communicate customer feedback to internal teams to inform product enhancements.
Build and nurture strong relationships with end users to improve retention and long-term engagement.
Identify potential account growth opportunities through research and customer insights, providing recommendations to internal teams.