Customer Engagement Specialist, Inbound

A1 Garage Door Service

2d•$20 - $20•Remote

About The Position

As an A1 Customer Engagement Specialist, Inbound, you will act as a liaison, provide product/services information, answer questions, schedule service appointments, and work collaboratively to resolve any emerging problems that our customers might face with accuracy and efficiency. Must be organized, efficient, persuasive and have practical problem-solving skills. You will be interacting with our customers daily and having patient and respectful behavior is a must as you are representing A1 Garage Door Services. This position is remote, however you MUST be based in a state where we are operating. (Eligible states are: AZ, NM, OR, NV, CO, TX, MN, WI, OK, FL, TN, NC, MI, IN, OH, GA, ID, KS, MO and SC)

Requirements

Be nice!
Availability to work flexible hours between 5:00am and 9:30pm MST, including weekends
A minimum of 12 months call center experience, upselling preferred
Strong phone contact handling skills and active listening
Strong knowledge of computer systems and software
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively
Must be able to type 40 wpm or more
Strong written and verbal communication skills
Strong reading comprehension as well as basic math skills are required
Ability to take on additional tasks as needed
Ability to pass a pre-employment drug test (not including THC) and criminal background check
Employment requires current eligibility to legally work in the United States

Nice To Haves

You are a master of ownership. You see a problem; you solve the problem!
You like to help people, and your job description is just a guideline
Your peers describe you as ethical and reliable
You move fast, you’re always busy and no task is too small or too big
You are self-motivated, and customer focused; you know how to close the deal!

Responsibilities

Manage large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Keep accurate records of customer interactions and account related information