Customer Engagement Specialist

Renewal by Andersen | Esler Companies • Webster, MA

13h

About The Position

At Esler Companies | Renewal by Andersen, our best customer conversations do more than book an appointment. They rebuild trust, create momentum, and remind homeowners why they chose Renewal by Andersen in the first place. As a Customer Engagement Specialist, you’ll reconnect with past customers, help them take the next step on future projects, and bring care, urgency, and accountability to every call. At Esler, culture is not a poster on the wall. It shows how we treat people, how we solve problems, and how we follow through. You will be part of a team that takes the work seriously without losing the human side of it. We care about results, and we care about how those results are earned. That means clear communication, real accountability, strong coaching, and a shared commitment to doing right by homeowners and teammates.

Requirements

• At least two years of experience in call center, customer service, sales, telemarketing, or appointment setting roles preferred.
• Clear verbal and written communication.
• Ability to make conversations feel natural and helpful.
• Openness to coaching and the discipline to apply feedback quickly.
• Comfort working independently while staying connected to team goals.
• Flexibility when priorities shift and the focus to keep moving with purpose.
• Comfortable using computers and entering information accurately.

Responsibilities

• Call existing customers using company tools and clear, respectful communication.
• Schedule appointments with our Sales Consultants when customers are ready to explore additional window and door projects.
• Generate referrals in a natural, service-minded way after positive customer conversations.
• Build trust quickly by listening well, asking thoughtful questions, and keeping the customer’s experience positive.
• Accurately document customer interactions and appointment details.
• Partner with management to address questions and resolve customer concerns.
• Work toward daily activity and performance goals with consistency and ownership.
• Participate in team meetings, coaching sessions, and ongoing training.
• Perform additional responsibilities as assigned.

Benefits

• Medical, Dental, and Vision Insurance
• Teammate Assistance Plan
• Tuition Reimbursement
• 401k with 50% match up to 6% of your annual pay
• Paid Time Off
• Company Paid Holidays
• Paid Volunteer Time
• Empowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed