Customer Engagement Specialist
About The Position
Real Conversations. Real Growth. Real Fun. Mediocre customer experiences. Mediocre hiring processes. Somehow both became the norm. We refuse to be complacent in that. When you apply here, no bots, no ghosting, no black hole. Every application gets reviewed by a real Thrasher employee. If we're serious about redefining this industry, it starts with how we treat the people who want to join it. Refreshing, isn't it? Unified, relentless, and actually having fun while crushing goals, that's rare these days. It's what we've built here. Every call starts with a homeowner who already reached out to us, never a stranger you're cold-calling off a list. You're never solving anything alone either, this team wins together. And this seat is a launchpad. Our Customer Engagement team has grown into accounting, HR, marketing, inside sales, project management, and more. If you're looking for a team that'll invest in you the way you invest in them, you've found it.
Requirements
- Must be at least 18
- Pre-employment screening includes, but isn’t limited to, a felony/misdemeanor background check
- Minimum of 1-2 years of customer service experience
- A history of reliable and consistent job longevity
Responsibilities
- Connect. Take inbound calls and make outbound calls to help homeowners schedule a free appointment with one of our experts.
- Convert. Turn leads into scheduled appointments, and keep those appointments on the books.
- Collaborate. Win together. Back each other up. That's the standard.
Benefits
- Medical insurance
- dental insurance
- flex spending
- HSA
- vision insurance
- life insurance
- 401(K) Retirement Savings up to a 5% match
- Employer paid life insurance in the amount of $50,000
- Comprehensive paid training
- Career growth and development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
