Customer Engagement Specialist

Sunrun•Lehi, UT

8d•$21 - $28•Onsite

About The Position

At Sunrun, we’re on a mission to change the way the world interacts with energy, and we’re building a company and brand that puts power at the center of life. To do it, we’re designing a dynamic culture where employee development, well-being, and safety come first. It’s why we’ve become the #1 home solar and battery company in America. We’re unlike any other residential energy company. Our vertically integrated model gives us total control over every part of the energy lifecycle – from sale through installation and beyond – so you can find endless opportunities for growth. Come join a career you can grow in and a culture you can run with. Who We Are We’re on a mission to make energy more reliable and affordable for more people. We provide an opportunity with storage and solar to help people access greater energy independence without the big upfront costs. Sunrun is the largest dedicated residential solar and storage company in the country and has a mission to bring stably priced resilient power to the masses. OVERVIEW Join our solar team, where innovation meets expertise! We're seeking individuals who think creatively, master the intricacies of solar, and exceed customer expectations. Imagine a workplace where picking up the phone is just the 1st step in building relationships that will last a lifetime. We value genuine interactions, fostering a culture where customers feel valued. Our dedication to exceptional service not only delights customers but also inspires them to spread the word with their friends and neighbors. Join us in solving problems and optimizing systems to meet Customers' needs now and in to the future.

Requirements

High School Diploma
At least 2-3 years experience with Customer Service or Customer Experience, or Customer Management
Highly proficient with applications such as MS Office, G Suite, DocuSign, and Salesforce including an ability to learn new systems

Nice To Haves

Bachelor's degree preferred
Previous energy or solar experience is not required but preferred
Experience managing accounts preferred

Responsibilities

Offer personalized assistance and support, tailoring solutions to their unique needs and preferences.
Build enduring connections that go beyond transactions, fostering a culture of care and empowerment.
Anticipate customer needs before they arise by understanding their solar journey, providing personalized solutions that enhance their experience.
Handle escalated issues or intricate queries efficiently and professionally, prioritizing swift resolution and customer satisfaction.
Leverage relationships to advocate for customer concerns, providing constructive feedback that drives continuous improvement.
Guide customers through their solar experience using account management skill sets.
Utilize negotiation and de-escalation expertise to turn challenging situations into positive outcomes, maintaining trust and confidence.
Resolve complex issues by thinking outside the box, ensuring accurate and timely responses to customer questions.
Recommend products and services that enhance each customer’s solar journey through regular account reviews.
Stay attuned to customers' evolving needs to contribute to their long-term satisfaction.