Customer Engagement Specialist

PEMCO•Seattle, WA

2d•$43,905 - $82,916•Hybrid

About The Position

PEMCO has a dynamic opportunity for a Customer Engagement Specialist to join our community. In this role, you will be responsible for providing customer service through a variety of contact channels, including processing basic and intermediate transactions. Interact with customers servicing their inquiries and requests including processing claims within authority.

Requirements

Associates degree or equivalent work experience (Business or related field).
2 years of experience in a service professional role with increasing levels of responsibility is required.
1 year of experience in property and casualty insurance industry.
Property/Casualty License is required.
MS Office: Skilled proficiency in Excel, Word, PowerPoint, Outlook is required
Customer First: Has a relentless focus on the customer and dives deep into the challenges they face with a strong customer service orientation is required
Team Player: Is responsive, flexible, and able to succeed in a team-oriented, collaborative environment, building effective working relationships and partnerships with internal partners, customers, and vendors

Responsibilities

Service customer via all forms of customer contact.
Service customers claims needs (including processing claims within authority) and review coverages.
Provide intermediate Property & Casualty insurance knowledge.
Underwrite risks up to level of authority, conduct policy/coverage reviews, when appropriate, and counsel policyholders on coverage.
Demonstrate behaviors consistent with PEMCO's policies, values, code of ethics and business conduct.
Authentically support the PEMCO Brand and constantly are on the lookout for top talent to join us to achieve our Mission to Worry Less and Live More.
Other duties as assigned.

Benefits

medical plans
dental plans
vision plans
employer-paid basic life and accidental death & dismemberment insurance policies
long- and short-term disability benefit coverages
401(k) plan which includes a generous employer match
Vacation accrues at a rate of 10 days for new hires, and increases based on a schedule to a maximum annual accrual of 25 days based on tenure.
four (4) personal days immediately upon hire.
Paid holidays for the eight (8) holidays observed by PEMCO throughout the calendar year.
up to ten (10) days of sick leave immediately upon hire
paid time off for bereavement
paid time off for jury duty
paid time off for employee volunteering in the community.
Flexible Spending Accounts
Education Assistance Program after one year of service
Scholarship program for children of PEMCO employees after one year of service
Employee Assistance Program
Well-being program
Discretionary taxable gifts and gift cards
Perks & Benefits including discounts on computer software and hardware, cell phone plans, and rental cars
Discretionary bonuses
Tiered sales commissions and/or incentives (from 5-25% of employee’s monthly sales)
Employee referral bonuses
Shift differential pay