Remote Customer Engagement Specialist

Qureos Inc • Mount Penn, PA

14h • Remote

About The Position

Skywater Technology is seeking a dynamic and motivated Customer Engagement Specialist to join their team. This role serves as the primary point of contact for customers, focusing on meeting their needs and fostering strong relationships. The specialist will be crucial in enhancing customer satisfaction and loyalty, contributing to the overall success of Skywater Technology.

Requirements

• Bachelor’s degree in Business, Communications, Marketing, or a related field.
• 2+ years of experience in customer engagement, customer service, or account management, preferably in the technology or manufacturing sector.
• Strong verbal and written communication skills, with the ability to convey complex information clearly and effectively.
• Proven problem-solving skills and a proactive approach to addressing customer needs.
• Ability to work collaboratively in a fast-paced, team-oriented environment.
• Experience with CRM software and customer engagement tools.
• Strong analytical skills to interpret customer data and derive actionable insights.
• A passion for technology and a desire to stay informed about industry trends.

Responsibilities

• Serve as the main liaison between customers and internal teams, addressing inquiries and resolving issues in a timely manner.
• Develop and maintain strong relationships with key customers to understand their needs and expectations.
• Collaborate with cross-functional teams, including sales, engineering, and production, to ensure customer requirements are met.
• Conduct regular follow-ups with customers to gather feedback and identify opportunities for improvement.
• Create and deliver presentations to customers, showcasing our products and services.
• Monitor customer engagement metrics and provide insights to enhance our customer experience strategies.
• Participate in customer meetings and industry events to represent Skywater Technology and strengthen our market presence.
• Assist in the development of customer engagement initiatives and campaigns to drive customer retention and growth.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match and financial planning resources.
• Generous paid time off and holiday leave.
• Professional development opportunities, including training programs and workshops.
• A supportive and inclusive company culture that values diversity and encourages innovation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level