Customer Engagement Intern

RapidRatings•Quincy, MA

91d•Hybrid

About The Position

As a boutique fintech company, we provide our employees unique opportunities to gain extensive exposure to various problems and be challenged to find solutions to impact our business. As an Intern you will spend 10 weeks gaining firsthand experience working as a contributing member of the RapidRatings team. Through our Program’s Core Curriculum, you can look forward to your summer with guidance every step of the way, exposing you to all facets of the Company and the industry we operate in. At the end of the summer, our goal for all interns is that they leave the program with enough hands-on experience to help them to make guided and educated decisions about the next steps they take on their career paths. Altogether, interns will walk away from RapidRatings with knowledge of more than just the area they worked in over the summer. Join RapidRatings as a Member Services Intern, where you will support the team responsible for managing day-to-day interactions with members (customers) across our platform. The Member Services Intern will assist with customer outreach, inbound inquiries, operational request processing, and internal coordination to help ensure a smooth and professional experience for all external stakeholders. In this role, you will gain firsthand exposure to customer-facing operations within a fintech environment, learning how structured processes, clear communication, and cross-functional collaboration support scalable service delivery. You will work closely with experienced Member Services Leads and Associates to support live requests, assist with financial data research, and help maintain internal workflows that enable the team to operate efficiently. Through direct involvement in outreach campaigns, mainline and inbox monitoring, and internal process support, you will develop strong professional communication skills and a practical understanding of how client experience is managed in a growing organization.

Requirements

Bachelor’s Degree candidate
Strong written and verbal communication skills
Comfortable with email, phone communication, and internal systems
Detail-oriented with strong organizational skills
Ability to follow defined processes and manage multiple tasks
Professional, reliable, and eager to learn in a corporate environment
Familiar with Microsoft 365 Products, Apps, and Services.

Responsibilities

Support active marketing campaigns through follow-up emails and outbound calls
Respond to basic member questions or route inquiries to appropriate internal contacts
Complete and update requests using RapidRatings’ Network Management System
Maintain accurate documentation and follow defined outreach processes
Assist Member Services Associates in locating financial statements and related data from public registries
Document findings clearly and consistently according to internal guidelines
Support data accuracy and integrity by following established research standards
Monitor and answer incoming calls on the Member Services mainline
Provide basic information or forward calls to the appropriate internal teams
Represent RapidRatings professionally in all phone interactions
Monitor shared inboxes for customer and member inquiries
Forward emails to appropriate internal contacts based on defined workflows
Assist with reorganization and maintenance of internal documents