Customer Engagement Executive

Kyriba•Remote Illinois (IL), IL

4d•$88,240 - $121,360•Remote

About The Position

Kyriba is a global fintech leader empowering CFOs and finance teams with cloud-based treasury, payments, risk management and working capital solutions. We serve 3,000+ customers worldwide, managing $15 trillion in payments annually and helping businesses optimize liquidity performance across the enterprise. We're on a mission to become the most sought-after cloud technology company globally. We think big, innovate relentlessly, and challenge the status quo every day. If you are a problem-solver who’s ready to push boundaries and achieve more than you thought possible-you'll find an exceptional career within an extraordinary business. Joining Kyriba means becoming part of a team dedicated to your ideas and individual growth — a team that recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible, and inclusive work environment. Our team is committed to diversity, equity, and inclusion, and we work to ensure that every team member feels they belong, are valued, appreciated, and engaged. You possess strong business acumen and the ability to interpret and utilize industry and company information to understand customers' needs — and to effectively communicate how Kyriba will help them become best-run organizations. You are a Customer Success / Engagement professional who consults with customers to uncover and help achieve their business goals. You cultivate C-level relationships and bring data-driven insights to life, and you're responsible for developing high-trust relationships with your customers, measured through growth, attrition, retention, and relationship health. You thrive where the path isn't always paved. When you hit a challenge, you roll up your sleeves, figure it out, and move forward. You're entrepreneurial by nature — scrappy, resourceful, and energized by ambiguity rather than slowed down by it. You take initiative before being asked, own problems end-to-end, and have a track record of finding creative paths forward when the obvious route doesn't exist. At Kyriba, that spirit isn't just welcomed — it's essential. This is an impactful role working with our US-based customers and Kyriba's internal teams, and it holds central importance to our ongoing success as a company. As we continue our rapid expansion across North America, you'll play a pivotal role in supporting our growing and diverse US customer base.

Requirements

Experience in Customer Success / Engagement, Account Management, or Sales
Strong knowledge of SaaS models and value-based engagement
Strong business and financial acumen; treasury domain expertise is a plus
Track record of driving client adoption, retention, and growth
Strong relationship-building, communication, and stakeholder management skills
Problem-solving, negotiation, and organizational abilities
High degree of accountability and a "can-do" attitude — you own your outcomes
Demonstrated ability to operate autonomously in ambiguous or fast-moving environments; you find the path forward without waiting to be handed one
Self-starter with an entrepreneurial mindset — you identify what needs to be done, take initiative, and see it through
Customer empathy paired with a bias for action: you listen deeply, then move decisively

Nice To Haves

Experience facilitating executive-level meetings and advisory boards is a plus

Responsibilities

Engage with Kyriba's US customers to drive and accelerate their value realization and ensure business outcomes are met through consumption of their purchased solutions and success service entitlements — achieving mutual success across the customer lifecycle
Manage a broad portfolio of customers across the United States, delivering consistent, high-quality engagement across all accounts
Proactively engage customers to ensure they adopt full product functionality and realize maximum value from Kyriba — anticipating needs before customers raise them
Facilitate regular customer meetings, including executive touchpoints, that measure progress and business impact
Take a strong outcome-focused approach, driving value delivery in support of profitable growth and retention goals
Establish success and engagement metrics, annual goals, and key objectives with each customer; leverage data and tools to track and deliver against them
Forecast risk of revenue loss in your account base by anticipating and proactively planning for customer needs
Develop and document account strategies in Customer Engagement Plans; deliver success through value and insight that is relevant and unique to each customer
Identify expansion opportunities to grow Kyriba's footprint through additional services and capabilities
Establish, maintain, and grow broad and deep relationships within each customer account, driving a successful customer lifecycle management strategy
Facilitate Customer Advisory Councils and support executive-level board member relationships
Prioritize multiple competing priorities and stakeholders with urgency, independence, and sound judgment — without needing to be directed at every step
Proactively collaborate with cross-functional teams to achieve successful customer outcomes, self-directing work across product, implementation, and commercial teams as needed