Customer Engagement Advocate - August Start Date

Lantern•Dallas, TX

18h•$20 - $24•Onsite

About The Position

A Customer Engagement Advocate (CEA) — similar to a patient advocate or customer service coordinator — helps members navigate the surgical process, from answering questions and explaining benefits to coordinating with physician offices and provider selection. You'll be the face of the company for our members, bringing high energy, genuine empathy, and sharp problem-solving to help make a stressful process feel manageable. This role is a great fit for someone who thrives in a fast-paced, customer-first environment and wants to make a real difference in healthcare.

Requirements

High school diploma required
1–3 years' experience in a customer service, service center, and/or sales enablement role
Ability to work effectively in a team environment
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Ability to organize work activities to meet deadlines

Nice To Haves

Bachelor's degree in healthcare administration, social services, public health, or related field preferred
Bilingual (Spanish & English) preferred

Responsibilities

Engage and educate new and existing members on our surgery offering, making sure benefits are clearly understood
Coordinate appointments and travel for members, including venue selection
Assist with provider selection
Follow up, resolve, and document issues with routing of inquiries needing further investigation to the appropriate department
Work with highly sensitive information while maintaining Protected Health Information (PHI) compliance