Patient Engagement Advocate

Hawai'i Island Community Health Center • Hilo, HI

7d • $23 - $31 • Onsite

About The Position

Hawaiʻi Island Community Health Center is seeking a compassionate, customer-focused Patient Engagement Advocate to support our commitment to exceptional patient care. In this role, you will serve as a key resource for patients and families, helping to address concerns, improve satisfaction, and support a positive healthcare experience throughout our organization.

Requirements

• High school diploma or GED.
• At least 2 years of customer service experience.
• At least 1 year of experience in customer relations, conflict resolution, patient support, or a related field.
• Strong communication, problem-solving, and organizational skills.
• Ability to manage difficult situations professionally and respectfully.

Nice To Haves

• Experience in healthcare or patient services.
• Degree in healthcare, business, psychology, or a related field.
• Experience with customer satisfaction, quality improvement, or leadership initiatives.
• Bilingual skills are a plus.

Responsibilities

• Provide outstanding customer service to patients and their representatives by phone, email, online messaging, and in person.
• Receive, investigate, document, and help resolve patient complaints, concerns, and feedback.
• Collaborate with clinic staff and leadership to improve patient experiences and service quality.
• Analyze patient feedback and survey data to identify trends and opportunities for improvement.
• Maintain accurate records and documentation while ensuring HIPAA compliance and confidentiality.
• Utilize electronic medical records and other systems to support complaint resolution and reporting.
• Participate in ongoing training and quality improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED