Customer Enablement Specialist – Customer Success, AWS WWPS
About The Position
As a member of the Customer Enablement Specialist Team, you will join a team of advanced specialists that provide operational and strategic support to our Public Sector customers. Your responsibilities will focus on working with AWS sales teams and providing customers a white glove experience in support of the following: operational account structure and onboarding, billing and account guidance, cost optimization, contractual onboarding, customized report creation for internal and external customers, delivering customer facing education sessions, and document creation and maintenance. You should be a self-starter, comfortable working directly with customers, possess exceptional organizational skills, excel at creating simple, scalable solutions to difficult problems, and thrive in a fast paced and dynamic environment. AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers.
Requirements
- Bachelor's degree in Finance, Economics, Statistics, Business, or a related field
- Experience developing and implementing systems/tools utilized for CRM, variable compensation, revenue reporting, forecasting, Salesforce automation, etc.
- Experience using ERP/CRM/Commission software, and various data warehouse systems
Nice To Haves
- Experience in accounting with accruals and receivables
- Experience working in a sales or sales support role
- Experience working with or having knowledge of cloud computing and existing cloud technologies
- Experience working within a high-growth technology company
- Experience with SQL querying
Responsibilities
- Solve a variety of customer requests including billing escalations, account structure guidance, and cost optimization best practices
- Manage numerous ad hoc requests concurrently
- Prioritize and resolve customer and internal escalations
- Simplify complex issues, provide customized reporting with the ability to understand, analyze, and effectively communicate to AWS customers
- Become a subject matter expert and leverage best practices regarding AWS account structure, billing and accounts, and cost optimization
- Develop training and documentation that the organization and customers can leverage at scale
- Work with a broad set of key stakeholders including AWS Sales, account receivable (AR), customer service, legal, and AWS customers and partners
- Drive adoption of the Customer Enablement team
- Gather insights from the business, formulating opinions and presenting solutions to AWS leadership
Benefits
- health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
- 401(k) matching
- paid time off
- parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
