Customer Education Specialist

Endex•Los Angeles, CA

3d•Onsite

About The Position

Endex is seeking a Customer Education Specialist to make its AI-agent product approachable and help customers become confident practitioners. The specialist will create reusable learning resources that enable customers to use Endex agents effectively, working with customer success and product teams to keep education practical and current. The role is based primarily in New York City, with other listed locations including Denver, Chicago, Singapore (APAC), London, San Francisco, Austin, and Los Angeles. The position requires five days in person.

Requirements

Experience creating training or helping people learn complex software.
Ability to explain steps and concepts clearly in language users understand.
Curiosity about the product and willingness to test workflows before teaching them.
Strong facilitation skills and ability to adapt sessions to different experience levels.
Ability to make technical workflows approachable, facilitate live sessions, and adapt materials when users get stuck.

Nice To Haves

Instructional design experience.
Experience with the Office suite or financial workflows.
Experience building curricula, short product videos, or reusable enterprise training materials.

Responsibilities

Build role-based onboarding paths for different users, workflow needs, and levels of AI familiarity.
Run workshops, office hours, and train-the-trainer sessions focused on customers’ practical work.
Organize learning paths and materials for new users, experienced practitioners, and administrators.
Update educational content as product capabilities or recommended practices change.
Gather feedback, identify adoption barriers, and improve materials based on activation and sustained product usage.