Customer Ed Specialist

AlphaSense

4d•$60,000 - $79,000

About The Position

AlphaSense is seeking a Customer Education Specialist to connect Product, Product Marketing, and Customer Education. The role participates in go-to-market planning, tracks product and launch changes, and translates updates into organized execution plans so the Customer Education team can deliver the right learning assets on time without duplicating work. It is a coordination and execution role that requires understanding education channels, identifying what information is needed and when, and using AI to build, template, and automate workflows while maintaining quality. The Customer Education team is part of the Revenue Marketing organization and builds scalable, innovative learning experiences that empower customers. The specialist will coordinate education initiatives and keep stakeholders aligned as roadmaps and launch timelines change. The position offers a base compensation range of $60,000–$79,000 USD; candidates may also be offered a performance-based bonus, equity, and a benefits program.

Requirements

1–2 years of experience in customer education, project coordination, program management, or a related field.
Strong organizational skills and an instinct for building processes, templates, and systems.
Comfort using AI tools to build and automate, and eagerness to apply them to content and workflow challenges.
Strong communication skills, including the ability to synthesize fast-moving and sometimes ambiguous information into clear next steps.
Curiosity about products and comfort working with Product and Product Marketing stakeholders.
Ability to execute against defined processes and seek guidance on prioritization or strategy rather than guessing.

Responsibilities

Attend Product and Product Marketing go-to-market meetings, own notes and action items, and translate roadmap and launch updates into clear asset requirements for Customer Education.
Coordinate execution across In-App, LMS, Help Center, vILT, Certification, and other education channels, determining which content belongs in each channel and when it needs to ship.
Use AI tools to automate repetitive work, accelerate content production, reduce manual overhead, and share improvement ideas with the team.
Build and maintain templates, trackers, and workflows that organize the team's work and provide a single source of truth.
Keep Product, Product Marketing, and Customer Education stakeholders aligned as roadmaps and launch timelines shift, and flag risks and conflicts early.
Support day-to-day execution of education initiatives, ensuring deadlines are met and priorities remain visible.