Customer Education Certification Program Manager

Thomson Reuters•Eagan, MN

1d•Hybrid

About The Position

We are seeking a strategic and execution-oriented Curriculum (Customer Education) Certification Program Manager to lead the design, launch, and continuous improvement of our customer certification program. This role will own the certification function within the Customer Education organization, with responsibility for program strategy, credential and exam design, quality standards, and cross-functional execution. The ideal candidate brings deep experience building certification or credentialing programs that validate product proficiency, enhance learner experience, and accelerate customer adoption and time-to-value. This person will also design curriculum and assessments for certification and non-certification learning experiences across both instructor-led training (ILT) and digital modalities. About the Role In the role of Curriculum (Customer Education) Certification Program Manager, you will: Set certification program strategy and roadmap; build the operating model, systems, and processes needed to launch and scale. Design and maintain credential frameworks, exam blueprints, and assessment strategies to measure job-relevant product proficiency. Establish governance for exam quality, validity, and test security; define standards and maintenance cycles to protect program credibility. Develop (or guide development of) certification-aligned learning paths, curriculum, and assessments across delivery modalities. Partner with product, marketing, customer success, and support SMEs to ensure content accuracy, relevance, and alignment to business priorities. Define success metrics and reporting; use performance data and learner feedback to continuously improve the program and learner experience. Ensure the program drives customer outcomes, including adoption, proficiency, and reduced time-to-value.

Requirements

Past experience designing and launching certification, credentialing, or assessment programs (ideally in a SaaS or technology setting).
Hands-on experience with exam and assessment development (e.g., writing/review, scoring models) and supporting learning paths/curriculum.
Strong understanding of adult learning principles and how to apply them across delivery modalities (instructor-led, virtual, and digital/self-paced).
Proven ability to partner with internal subject matter experts and cross-functional stakeholders to produce accurate, job-relevant content.
Strong analytical skills, including defining KPIs and reporting on learning/certification performance to drive improvements.
Excellent program management skills (planning, prioritization, stakeholder management) with the ability to drive execution across multiple workstreams.
Excellent written and verbal communication skills.
Adaptability and comfort operating in a fast-paced, evolving environment.

Nice To Haves

Experience building or scaling product certification programs for customers, partners, or external audiences.
Familiarity with credentialing, badging, LMS, assessment, or exam delivery platforms.
Knowledge of exam validity, item writing, test security, and credentialing best practices.
Experience using certification and learning data to influence program strategy and business outcomes.
Legal industry experience is a strong differentiator

Responsibilities

Set certification program strategy and roadmap; build the operating model, systems, and processes needed to launch and scale.
Design and maintain credential frameworks, exam blueprints, and assessment strategies to measure job-relevant product proficiency.
Establish governance for exam quality, validity, and test security; define standards and maintenance cycles to protect program credibility.
Develop (or guide development of) certification-aligned learning paths, curriculum, and assessments across delivery modalities.
Partner with product, marketing, customer success, and support SMEs to ensure content accuracy, relevance, and alignment to business priorities.
Define success metrics and reporting; use performance data and learner feedback to continuously improve the program and learner experience.
Ensure the program drives customer outcomes, including adoption, proficiency, and reduced time-to-value.

Benefits

Hybrid Work Model
Flex My Way
work from anywhere for up to 8 weeks per year
Career Development and Growth
Grow My Way programming
flexible vacation
two company-wide Mental Health Days off
access to the Headspace app
retirement savings
tuition reimbursement
employee incentive programs
resources for mental, physical, and financial wellbeing
Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more.
two paid volunteer days off annually
opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
market competitive health, dental, vision, disability, and life insurance programs
competitive 401k plan with company match
competitive vacation, sick and safe paid time off
paid holidays (including two company mental health days off)
parental leave
sabbatical leave
optional hospital, accident and sickness insurance paid 100% by the employee
optional life and AD&D insurance paid 100% by the employee
Flexible Spending and Health Savings Accounts
fitness reimbursement
access to Employee Assistance Program
Group Legal Identity Theft Protection benefit paid 100% by employee
access to 529 Plan
commuter benefits
Adoption & Surrogacy Assistance
Tuition Reimbursement
access to Employee Stock Purchase Plan