Education Program Manager

Oregon Health & Science University•Portland, OR

1d•Onsite

About The Position

This position is under the supervision of the VP of Clinical Operations at the Cascade Life Alliance (CLA). The duties of this position are in support of the mission and goals of CLA including comprehensive supervision and leadership of the Education Program, to include oversight of the design, implementation, standardization, and evaluation of education initiatives across all CLA departments. Additionally, the Education Program Manager may take administrative call as needed to provide 24-hour coverage coordinating all aspects of the donation process across the Donation Service Area (DSA). The Education Program Manager works collaboratively with other departments to identify and advance initiatives in support of overall organizational strategic goals and values, including staff training and professional development, quality improvement, and performance management.

Requirements

Bachelors of Science Degree with healthcare-related focus or equivalent experience.
3 years recent Organ Procurement Organization experience.
Must have a valid driver's license and access to a vehicle.
Extensive clinical healthcare knowledge base, with the ability to quickly and independently exercise sound clinical judgement in an often stressful environment.
Excellent communication skills, flexible, highly motivated, a good team member with a positive attitude.
Must be able to work in an adaptive fashion with a wide range of professional and nonprofessional constituents including, but not limited to, governmental officials, students, healthcare staff, and the public.

Nice To Haves

American Board for Transplant Certification CPTC credential.
Supervisory, management, or equivalent experience as determined by department

Responsibilities

Develops, implements, and maintains the education strategy, curriculum and standard content for orientation of new staff as well as continuing education
Coordinates internal education initiatives to ensure alignment and consistency across departments
Maintains and governs a centralized repository of educational resources, toolkits and documentation standards
Establishes measurable education outcomes, ensures training and competency adherence, reviews performance trends, and leads systematic improvement efforts based on findings.
Provides oversight, guidance and coaching to Hybrid Educators
Collaborates with Quality and Compliance teams to ensure education supports regulatory readiness and performance improvement initiatives
Assesses success of group and individual practice, provides effective feedback, and develops processes to help drive performance improvement for department.
Partners with leadership from all CLA departments to ensure effective interdisciplinary collaboration to optimize donation outcomes throughout the DSA.
Collaborates with Medical Directors and physician consults as needed, and assists staff in working through operational and administrative challenges.
Performs 24-hour on call functions as needed based on department staffing needs.
Special projects and other duties as assigned.