Customer Due Diligence Analyst

Uphold•South Highpoint, FL

3d•Hybrid

About The Position

The Uphold Customer Due Diligence Analyst is responsible for assisting the Compliance Due Diligence lead in executing the day-to-day functions of the team including, but not limited to, the creation and execution of Standard Operating Procedures for newly implemented Compliance functions and serving as an escalation point for Uphold’s various front line Compliance teams.

Requirements

1-3 years of relevant experience.
1-3 years of AML/KYC/OFAC compliance experience working at a bank, broker dealer, or Big 4 consulting firm
Experience performing specific AML compliance-related functions, including KYC/CIP, enhanced due diligence, business due diligence, and suspicious activity monitoring
Knowledge of BSA, USA Patriot Act and OFAC Compliance requirements
Ability to manage multiple projects in a high-pressure environment
Strong quality, delivery and customer service orientation
Excellent verbal and written communication and interpersonal skills
Excellent organizational, time management and prioritization skills
Must be proficient in Excel and analyzing data
Ability to work outside of normal business hours

Nice To Haves

Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation preferred
Prior experience working at a startup in FinTech/Crypto
Working knowledge of ZenDesk, Veriff, Jira, LexisNexis
Availability for occasional work outside normal business hours
Strong quality, delivery and customer service orientation
Data Analytics experience

Responsibilities

Create and enhance various KYC processes (KYC includes: Customer Identification Program (CIP), Customer Due Diligence (CDD), and Enhanced Due Diligence (EDD), Periodic Reviews)
Primary point of contact for all departments regarding customer due diligence processes.
Monitor and oversee the work of the Consumer Compliance team to ensure the internal compliance standards are met
Assist in reviewing and recommending improvements for internal processes, including forms/checklists, data collection methods, analyses and reporting.
Develop training for internal and/or external team members and assist in training initiatives. Manage tracking of all applicable training.
Assist in updating Compliance Program documentation
Update and review customer profiles using internal Customer Relationship Management (CRM) tools
Respond to, resolve, and/or manage escalations for various customer requests to ensure excellent customer satisfaction
Assist in validation, tuning and optimization of various processes and tools
Execute various compliance transactions related to customer refunds/returns
Assist the Compliance Department with ad-hoc projects and reviews as needed