Customer Digital Guidewire Business Process Analyst

Shelter Insurance Companies • Columbia, MO

1d

About The Position

This role will act as a senior liaison between business stakeholders and technical teams to implement and enhance Guidewire and related core systems. This role is focused on the customer’s digital journey, supporting the experience across Shelter Insurance’s website and mobile application. They will work behind the scenes to optimize the technology and systems that drive self‑service, ensuring customers can interact with our brand seamlessly and with the quality they trust. This role is responsible for translating business goals into clear requirements for internal teams and third‑party vendors, analyzing and documents processes, and recommending system updates.

Requirements

• Bachelor’s degree or equivalent experience preferred.
• Experience in claims, underwriting, marketing, actuarial, compliance, or operations within the property and casualty insurance industry.
• Experience with Guidewire Cloud.
• 2-4 years of experience in process analysis, including experience with Guidewire platforms.
• Knowledge of property and casualty products; policy, billing, and claims lifecycle processes; and core systems.
• Experience with Agile teams and tools such as Jira.
• Strong analytical, problem-solving, and communication skills.
• Uses data analysis tools to support recommendations and explore opportunities.
• Thrives in a fast-paced environment and collaborates effectively across teams.
• Exemplifies superior time management and meets deadlines.
• Ability to perform advanced functions of the job, with or without a reasonable accommodation.

Nice To Haves

• Guidewire Associate Business Analyst certification preferred; or willingness to pursue within the first two years.
• Expertise in digital customer experience, websites and mobile-first business strategies.

Responsibilities

• Act as a senior liaison between business stakeholders and technical teams to implement and enhance Guidewire and related core systems.
• Support the customer's digital journey and experience across Shelter Insurance’s website and mobile application.
• Optimize technology and systems that drive self-service for seamless customer interaction.
• Translate business goals into clear requirements for internal teams and third-party vendors.
• Analyze and document processes.
• Recommend system updates.

Benefits

• Health, Dental, Voluntary Vision and Prescription Drug Insurance
• Savings and Profit Sharing
• 401(k)
• Paid Time Off for Sick and Personal Leave, Vacation and Holidays
• Vitality Wellness Program
• "Dress for Your Day" Dress Code
• Flexible Scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree